FAQ
I would like to repeat the introductory tour. How can I do that?
You can restart the tour at any time by going to the “Settings” menu item in your account. There you will see the various tours you can choose from
What does Sunify offer me?
You get free access to the Sunify platform, where you can find interested parties and service providers (electricians, roofers, solar installers, plumbers, etc.) near your customers who can help you implement your PV projects. Find new customers and submit quotes for their requests, or submit requests for your customers on Sunify and receive multiple quotes. You can then select the best one for your customers from these. Furthermore, Sunify provides you with a comprehensive PV planning tool for your projects free of charge.
Is your question not answered? Contact us here.
Where can I change my contact details?
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Account
Are the inquiries in the lead generator from verified individuals?
Are the inquiries in the lead generator from verified individuals? Individuals who have not yet verified their email address can be identified by the warning triangle next to their name in the inquiry. If no symbol is visible, this user is verified.
What happens when I deactivate my account?
Your started projects will be completed, your search agents will be deleted, and your email notifications will be stopped. Any bids you have already submitted will remain active. Your account will be deactivated and you will no longer have access.
- Requests
Do I have to pay to use Sunify as a customer?
No. Prospects can use Sunify free of charge.
Requests
Can I deactivate my account at any time?
Yes, you can deactivate your account at any time.
What happens if I deactivate my account?
All requests where you have not yet accepted a quote from a professional will be terminated. Your email notifications will be stopped and your account will be deactivated.
What does Sunify offer me as a customer?
You get access to one of the broadest platforms in the photovoltaic industry. A large number of interested professionals can view your request, allowing you to choose between several offers the one that suits you best.
Is your question not answered? Contact us here.
What is the next step after my created Eco-request?
After you send your request, a lead is generated from it, which is visible to the professionals. If a professional is interested in your lead, planning will begin. As soon as the planning is finished, you will receive an offer and you will be notified about the offer by e-mail.
How long do I have to wait for a quote?
That depends on how interesting your request is for professionals. A waiting time of up to two weeks is quite possible.
Where do the professionals come from?
From all over Europe, Austria and also from your region.
I would like to withdraw my request. How long can I do that?
You can withdraw requests as long as you have not accepted an offer from a professional. Once you have accepted an offer, it is legally binding.
- Subscription
- Account
- Requests
Where can I change my address?
Under "My account" there is the menu item "Address". There you can see all your addresses and edit or delete them.
Subscription
What subscriptions do I have to choose from?
You can choose the right size for your projects between different subscriptions. For a detailed description of the individual subscriptions, please see our service description.
What does Sunify offer me as a professional?
The Sunify digital platform allows you to find interested parties and service providers (electricians, roofers, solar installers, plumbers, etc.) as well as energy consultants in your area who can assist you with the implementation of your PV projects. Find new projects and submit bids for them, or post your request on Sunify and receive multiple bids. You can then choose the one that suits you best. Sunify also provides you with a comprehensive PV planning tool for your projects.
Can I cancel my subscription at any time?
Yes, You can cancel your subscription at any time.
What happens if I cancel my subscription?
You will receive the PayPerProject payment variant and can use Sunify as usual. For more details about the PayPerProject variant, please read our service description.
What happens when I change my subscription?
Your old subscription will be cancelled and will expire by the end of the payment period. The new subscription starts with the completion of the order process and will be available after payment verification. With your new subscription you are now bound to the project size of the new subscription. but you can continue to complete the projects you have already started.
Account
What happens if I deactivate my account?
Your started projects will be terminated, your search agents will be deleted and your email notifications will stop. Offers already submitted by you will remain active. Your account will be deactivated and you will no longer have any access.
Requests
Are the inquiries present in the lead generator from verified individuals?
People who have not yet verified their email address can be recognized by the warning triangle next to their name in the request. If no symbol is visible, this user is verified.
Is your question not answered? Contact us here.
I would like to repeat the introductory tour. How can I do that?
You can restart the tour at any time by going to the "Settings" menu item in your account. There you will see the different tours you can choose from.
- General
What does Sunify offer me as a merchant?
You get access to one of the broadest platforms in the photovoltaic industry. Because of the versatility of Sunify's coverage, we have top professionals requesting your materials through Sunify.
General
Do I need a subscription to use Sunify?
No, you do not need a subscription to use Sunify as a merchant.
Is your question not answered? Contact us here.
I would like to repeat the introductory tour. How can I do that?
You can restart the tour at any time by going to the "Settings" menu item in your account. There you will see the different tours you can choose from.
Who can request products from me?
All professionals registered on Sunify have access to our brokerage store and thus to your products.
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Where can I find my personal information?
Once you have logged in, you can click on your username or email in the top right corner of your browser window. This will open a drop-down menu with the menu item "My Account", which contains all your personal data.
I have a question about Sunify. Who can I contact?
In the footer of Sunify you will find the category "Contact". There you will find a phone number as well as the redirect "Write us" to our contact form.
Is your question not answered? Contact us here.